Job Description
Are you a dedicated professional looking for a full-time opportunity in Columbus, OH? Apex Support Solutions is currently hiring a Customer Service Representative to join our expanding team. We pride ourselves on delivering exceptional support and are looking for individuals who are passionate about helping others.
As a key member of our contact center, you will be responsible for handling high-volume inquiries, resolving issues efficiently, and ensuring a positive customer experience. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Why Join Us?
- Competitive hourly rate ($18 - $24/hr)
- Comprehensive health and dental benefits
- Professional development and training programs
- Modern, climate-controlled call center facility
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and empathetic demeanor.
- Resolve customer inquiries and complaints accurately and efficiently.
- Document all customer interactions and account updates in the CRM database.
- Evaluate customer needs and provide appropriate solutions or escalate issues to supervisors.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Collaborate with cross-functional teams to improve service delivery.
- Meet or exceed daily and weekly performance metrics (KPIs).
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in using computer systems, email, and Microsoft Office Suite.
- Ability to remain calm and composed under pressure.
- Strong problem-solving abilities and a customer-first mindset.
- Flexibility to work various shifts, including evenings and weekends.