Job Description
Are you a dedicated professional looking for a rewarding career in customer support? Apex Connect Solutions is seeking a highly motivated Customer Service Representative to join our dynamic team in Jacksonville, FL.
As a Full-Time Call Center Agent, you will be the voice of our brand, ensuring our clients receive exceptional service and support. We pride ourselves on a collaborative environment where your contributions directly impact our success and our customers' satisfaction.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Professional development and career advancement opportunities.
- A supportive, team-oriented culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Accurately document customer interactions and account information in our CRM system.
- Research and resolve complex customer complaints and escalations.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Collaborate with team leads and other departments to improve service processes.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication and active listening skills.
- Proficiency in typing (30+ WPM) and computer navigation.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and a quiet workspace (if remote hybrid).