Job Description
Are you a dedicated professional looking for a meaningful career in Los Angeles, CA? Apex Solutions Group is seeking a highly motivated Customer Service Representative to join our thriving team. We pride ourselves on delivering exceptional support to our clients and community.
In this role, you will serve as the face of our brand, handling inquiries with empathy and efficiency. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve complex customer issues and complaints with patience and diplomacy.
- Accurately process orders, returns, and exchanges using our CRM software.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Identify opportunities to upsell products or services to meet sales targets.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Conduct follow-up calls to ensure resolved issues have met customer expectations.
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center role.
- Excellent verbal and written communication skills with a neutral accent.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Zendesk, Salesforce).
- Ability to work flexible hours, including weekends and holidays.
- Must pass a background check and drug screening.