Job Description
Are you a dedicated professional seeking a stable and rewarding career in customer support? Apex Support Solutions is currently hiring a Local Customer Service Representative to join our growing team in Los Angeles, CA.
We offer an immediate start for qualified candidates and a dynamic work environment where your contributions matter. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and chat with empathy and efficiency.
- Resolve complex customer issues and escalate tickets to the appropriate departments when necessary.
- Build and maintain long-term relationships with clients to ensure high satisfaction and retention.
- Accurately document all interactions and account information in our CRM database.
- Stay updated on product knowledge and company policies to provide accurate solutions.
- Collaborate with the team to improve service processes and customer experience.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center role.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and work in a fast-paced, high-pressure environment.
- Proven problem-solving skills and a customer-first mindset.