Job Description
We are seeking a motivated Customer Service Representative to join our dynamic team in Milwaukee, WI. As a leader in the industry, we pride ourselves on delivering exceptional support to our clients and offering our employees a clear path for growth. This is an excellent opportunity for individuals looking to start a stable career with paid training and a competitive benefits package.
We serve clients across the Midwest, including Illinois, and are looking for friendly, articulate professionals who are ready to excel in a remote or hybrid-friendly environment.
Why Join Us?
- Comprehensive Paid Training: No experience needed—we teach you everything you need to know.
- Career Advancement: Clear internal promotion pathways to Team Lead and Management roles.
- Competitive Pay: Base salary plus performance-based bonuses.
- Benefits Package: Medical, dental, vision, and 401(k) options.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy, accuracy, and a focus on retention.
- Accurately document all customer interactions, account updates, and transactions in the CRM system.
- Identify and upsell products or services to meet sales targets.
- Collaborate with the technical and sales departments to troubleshoot complex issues.
- Maintain a deep understanding of company policies, products, and services to provide accurate information.
- Participate in ongoing training programs to improve skills and product knowledge.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible hours, including evenings and weekends if required.
- Willingness to complete the paid training program and obtain necessary certifications.
- Reliable internet connection and home office setup (if remote).