Job Description
Join our dynamic team at Global Solutions Inc. for an exclusive hiring event seeking passionate Customer Service Representatives! We're expanding our support operations across New York and Illinois and invite you to apply for this full-time opportunity. As a cornerstone of our customer success strategy, you'll deliver exceptional experiences while advancing your career in a supportive, growth-oriented environment. Our comprehensive benefits package includes health insurance, retirement plans, and ongoing professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and knowledge bases while maintaining SLA compliance
- Document interactions accurately in Salesforce and escalate high-priority cases appropriately
- Collaborate with cross-functional teams to improve service processes and customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge and soft skills
- Contribute to team performance metrics including CSAT, FCR, and AHT targets
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with fluency in English and Spanish (bilingual a plus)
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with demonstrated conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work rotating shifts including weekends and holidays