Job Description
We are looking for a dedicated Customer Service Representative to join our award-winning team in Oakland, CA. This is a full-time position with an immediate start date. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you.
About the Role:
You will serve as the face of our company, handling inquiries via phone, email, and chat. Your goal is to ensure our customers have a seamless experience by resolving their issues efficiently and professionally.
Responsibilities
- Manage High-Volume Inquiries: Handle incoming calls and emails with a focus on resolution and customer satisfaction.
- Resolve Customer Issues: Troubleshoot problems and provide effective solutions using our knowledge base.
- Process Orders & Returns: Accurately process new orders, exchanges, and returns while maintaining data integrity.
- Maintain CRM Records: Update customer accounts and interaction history in our CRM system.
- Collaborate with Teams: Work closely with sales and technical teams to ensure complex issues are resolved.
- Follow Company Policies: Adhere to all service level agreements (SLAs) and quality standards.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience is preferred; training is provided.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Soft Skills: Strong problem-solving abilities and a patient, empathetic demeanor.
- Availability: Must be available to work full-time hours, including weekends.