Job Description
Launch your career in customer service with our paid training program! Global Communications Solutions is seeking motivated individuals for immediate hire call center positions in New York. No experience required – we provide comprehensive paid training to ensure your success.
Join our award-winning team and enjoy competitive wages, comprehensive benefits package, and clear career advancement paths. Our supportive environment fosters growth while serving Fortune 500 clients across diverse industries.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve account issues and process transactions accurately
- Document interactions in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and active listening abilities
- Proficiency with Windows OS and basic software
- Flexible schedule availability including evenings/weekends
- Positive attitude and eagerness to learn