Job Description
Join a dynamic team dedicated to excellence in client support. We are currently seeking a dedicated and empathetic Customer Service Representative to join our Oklahoma City office. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their experiences remain positive. We offer a collaborative environment, competitive benefits, and a clear pathway for career growth.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid training and professional development opportunities.
- A supportive and inclusive company culture.
What You Will Do:
As a Customer Service Representative, you will be responsible for managing incoming communications and ensuring high levels of customer satisfaction. You will act as a brand ambassador, representing Sterling Support Solutions with professionalism and warmth.
Responsibilities
- Handle High-Volume Inquiries: Answer incoming phone calls, emails, and chat messages with professionalism and accuracy.
- Resolve Issues: Troubleshoot customer concerns and provide effective solutions to ensure customer retention.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Customer Feedback: Collect and analyze customer feedback to identify trends and suggest process improvements.
- Team Collaboration: Work closely with the sales and technical teams to escalate complex issues and ensure a seamless customer journey.
- Policy Adherence: Ensure all service interactions align with company policies, procedures, and compliance standards.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Previous experience in customer service, call center, or retail environments is highly desirable.
- Communication: Exceptional verbal and written communication skills with a focus on active listening.
- Technical Skills: Proficiency with computers, CRM software, and Microsoft Office Suite.
- Problem Solving: Strong analytical skills with the ability to think critically and resolve conflicts calmly.
- Availability: Ability to work full-time hours, including some evenings or weekends as needed.