Job Description
Join our award-winning call center team with PAID TRAINING! No experience needed – we invest in your success. Work remotely or in our state-of-the-art Louisville facility handling inbound customer inquiries for Fortune 500 clients. Enjoy competitive pay + performance bonuses, comprehensive benefits, and career advancement opportunities. Urgent openings for motivated professionals ready to grow with us!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (average handle time, satisfaction scores)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, web browsers)
- Flexible schedule availability (evenings/weekends required)
- Customer service mindset with problem-solving abilities
- Must pass background check and drug screening