Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! We're seeking compassionate professionals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Help us exceed customer expectations while building a rewarding career in the heart of California.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask while maintaining attention to detail
- Positive attitude and solution-oriented mindset
- Must pass background check and drug screening