Job Description
Are you a people-person looking for a rewarding career? Apex Support Solutions is currently hiring a dedicated Customer Service Representative to join our dynamic team in Chicago, Illinois.
We are committed to excellence and are looking for motivated individuals to join our growing department. The best part? We provide a comprehensive, paid training program for all new hires. No prior experience is required—just bring your positive attitude and willingness to learn!
What We Offer:
- Competitive hourly wage with performance bonuses.
- Full-time schedule (Monday–Friday, with occasional weekend shifts).
- Health, dental, and vision insurance.
- 401(k) retirement plan matching.
- Generous paid time off and holidays.
If you have strong communication skills and want to start a stable career in a supportive environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy, patience, and efficiency.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities to assist customers and upsell relevant services when appropriate.
- Collaborate with the team to ensure high levels of customer satisfaction and retention.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work full-time hours, including some evenings and weekends.
- Willingness to undergo and complete our paid training program.