Job Description
Join our award-winning customer support team as a Full-Time Remote Customer Service Representative in New York! We're seeking passionate individuals to deliver exceptional experiences while working from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- Flexible remote work setup
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual culture
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product issues with empathy
- Document interactions in CRM systems (Salesforce)
- Collaborate with tech team to escalate complex cases
- Meet/exceed monthly satisfaction score targets (NPS 90+)
- Participate in bi-weekly training and team huddles
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional written/verbal communication skills
- Type 45+ WPM with 98% accuracy
- High-speed internet and quiet home office
- Ability to work flexible shifts (including weekends)
- Experience with Zendesk or Freshdesk preferred
- Associate degree or equivalent experience