Job Description
Launch your customer service career with our paid training program! TechConnect Solutions Inc. is seeking motivated Chat Support Specialists in Dallas to join our dynamic team. No experience required – we provide comprehensive paid training to equip you with the skills needed to excel in remote customer support roles. Enjoy flexible part-time hours while building valuable experience in a fast-growing tech environment.
What We Offer:
- Full paid training program (40 hours)
- Flexible part-time schedule (20-30 hrs/week)
- Competitive hourly wage + performance bonuses
- Remote work with cutting-edge tools
- Clear career advancement path
- Supportive team culture with mentorship
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues using knowledge base and troubleshooting guides
- Maintain detailed customer interaction records in CRM system
- Collaborate with team to escalate complex issues efficiently
- Meet performance metrics (response time, CSAT scores)
- Continuously improve product knowledge through training modules
- Provide feedback to enhance customer experience workflows
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent written communication and typing skills (60+ WPM)
- Strong problem-solving abilities with attention to detail
- Basic computer literacy and internet proficiency
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Positive attitude and customer-first mindset
- No prior experience required – training provided