Job Description
Join Coastal Connect Solutions as a full-time Remote Customer Service Representative and transform how we support our clients from the comfort of your home office. We're seeking passionate individuals to deliver exceptional service experiences through phone, email, and chat channels. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment while making a tangible impact on customer satisfaction.
What We Offer:
• Health, dental, and vision insurance
• 401(k) with company match
• Paid training and career advancement
• Equipment stipend for home office setup
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing training and coaching sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in remote setting
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Available to work evenings/weekends as needed
- Strong problem-solving and multitasking abilities