Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking part-time opportunities in Philadelphia. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy flexible scheduling, competitive pay, and a vibrant team environment. Take the first step toward a rewarding career today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable internet connection for remote work option
- Basic computer proficiency (Windows, CRM software)
- Flexible availability (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Philadelphia residency preferred