Job Description
Are you a dedicated problem-solver looking for a stable, full-time career with the flexibility of working from home? Nexus Communications Group is expanding our elite support team and is immediately hiring Customer Service Representatives based in Virginia Beach, VA, and serving the broader Florida area. We pride ourselves on delivering exceptional support to our clients, and we want you to be part of our mission to redefine customer experience.
In this role, you will serve as the first point of contact for our valued customers, resolving inquiries with empathy and efficiency. Whether you are an experienced call center veteran or a motivated professional seeking a new opportunity, we offer comprehensive training, competitive benefits, and a supportive remote work culture.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer retention and satisfaction.
- Resolve customer inquiries and issues efficiently using our CRM software and internal knowledge base.
- Identify and escalate complex technical or account issues to the appropriate department promptly.
- Maintain accurate, detailed records of all customer interactions and transactions.
- Collaborate with team leads and cross-functional departments to improve service processes and quality assurance.
- Proactively suggest upsell opportunities or additional services to meet customer needs.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1 year of experience in a call center, customer service, or support role.
- Proficient with Microsoft Office Suite and computer navigation.
- Reliable high-speed internet connection and a quiet, dedicated workspace required for remote work.
- Strong verbal communication, active listening, and typing skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.