Job Description
Are you a compassionate communicator looking for a rewarding career in a dynamic tech environment? SF Connect Solutions is seeking a dedicated Customer Service Representative to join our full-time team in the heart of San Francisco.
We pride ourselves on delivering exceptional support to our clients. In this role, you will serve as the face of our brand, ensuring every customer interaction is a positive experience. We offer a comprehensive benefits package, including medical, dental, vision, and a 401(k) retirement plan.
Why Join Us?
- Competitive hourly pay ($22.00 - $30.00/hr)
- Hybrid work model in downtown SF
- Professional development and training programs
Responsibilities
- Manage high-volume inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and policies.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the technical support team to troubleshoot complex issues.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a call center or customer service role.
- Bilingual skills (English/Spanish) are a significant plus for the San Francisco market.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Ability to remain calm and composed under pressure during peak hours.