Job Description
Are you a dedicated problem-solver with a passion for helping others?
Apex Global Support is looking for a Customer Service Representative to join our dynamic team in Washington, DC, and the surrounding Northern Virginia area. We offer a fast-paced, supportive environment where your voice matters. If you are ready to start immediately and build a rewarding career in customer service, we want to hear from you!
Why Choose Us?
- Competitive hourly pay ($20.00 - $25.00)
- Immediate start availability
- Comprehensive training program
- Opportunities for growth within the company
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Accurately document all customer interactions and account information into the CRM system.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Identify opportunities to cross-sell products or services that align with customer needs.
- Collaborate with the support team and other departments to ensure a seamless customer experience.
- Stay updated on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or equivalent; some college preferred.
- Proven experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills.
- Strong computer proficiency with the ability to learn new software quickly.
- Ability to work flexible hours, including evenings and weekends as required.
- Must be available to start work within 2 weeks.