Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries and building lasting relationships. Enjoy competitive pay, comprehensive benefits, and fully paid training to accelerate your success. Our modern office features flexible schedules, performance bonuses, and opportunities for career advancement. If you thrive in dynamic environments and want to make a difference, apply today!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer experiences
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends as needed
- Positive attitude with customer-first mindset