Job Description
Join our award-winning team as a Customer Service Representative in Minneapolis! We're seeking passionate individuals to deliver exceptional client experiences while receiving comprehensive paid training. Enjoy a supportive environment with competitive pay, health benefits, and career growth opportunities. Perfect for career changers or those looking to advance in customer service.
What We Offer:
- Full-time position with consistent schedule
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account adjustments
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response times and resolution rates
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and patience with diverse customers
- Reliable transportation to downtown Minneapolis office
- Ability to work flexible shifts including evenings