Job Description
Are you a people person looking for a stable, full-time career? Apex Contact Solutions is hiring dedicated Call Center Representatives to join our dynamic team in Columbus, Ohio. We are committed to providing top-tier service and offer comprehensive paid training to all new hires, ensuring you have the tools you need to succeed.
Our team enjoys a collaborative environment, competitive benefits, and the opportunity for career growth within a leading industry organization.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues, answer questions, and troubleshoot problems efficiently.
- Document all customer interactions accurately in the CRM system.
- Identify opportunities to promote products and services to meet sales targets.
- Collaborate with team leads to improve service quality and call handling metrics.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED is required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to work full-time, including weekends and holidays as needed.
- Must be authorized to work in the United States.