Job Description
Join our dynamic team at Dallas Customer Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Dallas community. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive environment where your growth matters. Help us build lasting customer relationships while advancing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with team members to improve service protocols
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to upsell relevant products/services
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills in English (bilingual Spanish a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (for occasional local travel)
- Background check and drug screen required