Job Description
Join our award-winning team in Philadelphia as a full-time Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. No experience required – we'll equip you with all the tools to succeed in a dynamic, supportive environment. Enjoy competitive benefits, career advancement opportunities, and the chance to make a real impact on our clients' journeys. Located in the heart of Philadelphia, this role offers stability, growth, and the chance to build a meaningful career with a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experiences and process efficiency
- Meet/exceed performance metrics including quality scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Proficiency with Windows OS and basic software applications
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work occasional evenings/weekends as needed
- Philadelphia residency preferred (local candidates encouraged)