Job Description
Are you looking for a career that offers flexibility and a healthy work-life balance? Apex Solutions Group is currently seeking a dedicated and energetic Weekend Customer Service Representative to join our growing team in Raleigh, NC.
We are looking for individuals who thrive in a fast-paced environment and want to make a real impact on our client's satisfaction. As a weekend specialist, you will handle high-volume support tickets, ensuring every client interaction is a positive one. Enjoy the best of both worlds: a rewarding career and the freedom to enjoy your weekdays.
Why Join Us?
- Flexible Schedule: Work weekends and enjoy your weekdays off.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with empathy and accuracy.
- Update and maintain accurate customer records and account information in our CRM systems.
- Collaborate with internal technical teams to troubleshoot and resolve complex customer issues.
- Process orders, returns, and exchanges efficiently while adhering to company policies.
- Document customer feedback and log system issues for continuous improvement.
- Ensure all communication adheres to brand voice and quality standards.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in a customer service or support role is a plus but not required for high performers.
- Strong verbal and written communication skills.
- Proficiency in using computer systems, Microsoft Office Suite, and CRM software.
- Ability to multitask and prioritize tasks in a high-volume environment.
- Must be available to work weekends, specifically Saturday and Sunday shifts.