Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. As a valued team member, you'll receive comprehensive paid training (4 weeks, 100% paid) to master our cutting-edge systems and industry-leading protocols. Enjoy competitive compensation, full benefits package (health/dental/vision), 401(k) matching, and career advancement opportunities. Work in our modern Memphis hub with flexible scheduling options and a supportive, collaborative environment.
Why Join Us?
• Industry-leading onboarding program
• Clear career growth path
• Recognition and reward programs
• Modern tech tools and resources
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve complex issues using CRM tools while maintaining SLA compliance
- Document interactions and update customer records in Salesforce
- Collaborate with technical teams to resolve escalated cases
- Participate in ongoing training to enhance product knowledge
- Meet/exceed monthly KPIs for customer satisfaction and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency in CRM systems (Salesforce experience a plus)
- Exceptional communication skills and emotional intelligence
- Ability to multitask in fast-paced setting with minimal supervision
- Type 40+ WPM with strong attention to detail
- Must pass background check and drug screening