Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. Enjoy competitive compensation, career advancement opportunities, and a dynamic team environment. No prior experience required – we invest in your success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and response times
- Contribute to process improvement initiatives
- Maintain deep product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Reliable internet connection for remote training components