Job Description
Join our award-winning customer service team in Philadelphia and launch your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support experiences while building valuable professional skills. Enjoy a collaborative environment, competitive benefits, and growth opportunities within a rapidly expanding tech solutions company.
What We Offer:
- Full-time position with paid 4-week training program
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- PTO and paid holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or transferable skills
- Exceptional verbal/written communication abilities
- Proficiency with Windows OS and MS Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends (occasional)
- Passion for helping others and continuous learning