Job Description
Join Georgia Connect Services at our exclusive hiring event for passionate Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional support experiences across Georgia. As a leader in customer experience solutions, we offer competitive compensation, comprehensive benefits, and clear career advancement paths.
This in-person event includes on-the-spot interviews, skills assessments, and same-day conditional offers. Bring your resume and prepare to launch your career with a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with technical teams to resolve complex service issues
- Meet and exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities and promote company services appropriately
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends and holidays
- Valid Georgia driver's license (required for occasional site visits)