Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. No experience? No problem! We provide paid training and mentorship to help you succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Adaptability to fast-paced environments
- Customer service experience (0-2 years acceptable)
- Valid NC driver's license (if field support required)