Job Description
Join our dynamic team at CustomerFirst Solutions for a full-time Customer Service Representative role! We're hosting exclusive hiring events in Milwaukee, WI, and Florida for motivated individuals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No prior experience required – we provide paid training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with teams to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Identify upsell opportunities to enhance customer value
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with computer systems and multitasking
- Customer service or call center experience preferred
- Positive attitude and resilience in high-volume environments
- Valid U.S. work authorization
- Must attend in-person hiring event in Milwaukee or Florida