Job Description
We are looking for passionate individuals to join our growing team in Oklahoma City for our upcoming Hiring Event. As a Customer Service Representative, you will be the face of our brand, helping our clients resolve inquiries and ensuring a seamless experience. This is a fantastic opportunity for those seeking a stable full-time career with room for advancement.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and career development programs
- Employee referral bonuses and recognition programs
- Modern, collaborative work environment
Job Summary:
Our Customer Service Representatives are responsible for managing high volumes of inbound and outbound communications. You will assist customers with product information, account management, and technical troubleshooting with a focus on satisfaction and retention.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Listen to customer concerns and provide accurate information regarding products, services, and account status.
- Process transactions, troubleshoot technical issues, and escalate complex cases to senior support staff when necessary.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service, retail, or hospitality preferred.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Proficiency in MS Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask, prioritize, and work effectively in a fast-paced, high-volume environment.
- Reliable internet connection and a dedicated workspace for remote work options.