Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event in Miami for passionate individuals ready to deliver exceptional experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries and building lasting relationships with our diverse clientele. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls and digital communications across multiple channels
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills in English and Spanish (bilingual required)
- Ability to thrive in fast-paced settings with competing priorities
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends based on business needs