Job Description
Join our award-winning customer service team at Global Support Solutions! We're hosting an exclusive hiring event for dynamic Customer Service Representatives in Chicago. As a key member of our team, you'll deliver exceptional support experiences while advancing your career in a fast-paced, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using CRM tools and established protocols
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including response times and satisfaction scores
- Identify upsell opportunities and contribute to revenue growth
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Availability for flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset