Job Description
Join our exclusive hiring event for full-time Customer Service Representative positions in New York and Illinois! We're seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities. Interviews scheduled immediately! Apply today to secure your spot.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Basic computer literacy and typing speed (40 WPM)