Job Description
Join our award-winning team at Columbus Customer Solutions! We're hosting a dedicated hiring event for passionate Customer Service Representatives in Columbus, OH. This is your chance to launch a rewarding career in a dynamic, supportive environment where your growth is prioritized. As a key member of our client experience team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction metrics. On-the-spot interviews available!
What We Offer:
- Comprehensive training program
- Clear career advancement path
- Competitive benefits package
- Modern downtown workspace
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve product/service inquiries with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in multitasking and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Columbus metro area residency required