Job Description
Launch your career in customer service with paid training! Customer Connect Solutions Inc. is urgently hiring for Call Center Agents in Indianapolis, IN. No experience required – we invest in your success with comprehensive paid training, competitive benefits, and clear career progression pathways. Join a dynamic team serving Fortune 500 clients in a modern, supportive environment. Immediate start dates available for motivated candidates seeking stability and growth.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Utilize CRM software to document interactions and resolve issues
- Meet performance metrics for call volume, quality, and resolution times
- Collaborate with team members to address complex customer needs
- Adhere to compliance protocols and security guidelines
- Continuously develop product knowledge through training modules
- Contribute to team success through collaboration and knowledge sharing
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to work flexible schedules including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and pre-employment screening
- Reliable transportation to our Indianapolis facility