Job Description
Join our award-winning call center team at Global Solutions Inc.! We're hosting a special hiring event in Jacksonville, FL to fill multiple customer service positions. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide full training!
What We Offer: Health insurance, 401(k) matching, paid time off, career advancement opportunities, and a modern downtown location with free parking.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet daily performance metrics for quality and speed
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Customer-focused mindset with patience
- Reliable transportation to downtown Jacksonville
- Flexible availability including evenings/weekends
- Passing background check and drug screen