Job Description
Join Tampa Connect Solutions and launch your career in customer excellence! We're seeking motivated individuals to join our award-winning call center team. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment where your growth is our priority. As a leader in Tampa's customer service landscape, we invest in our people with career advancement pathways and team recognition programs. No experience needed – just bring your positive attitude and dedication to helping others.
What We Offer:
- Full-time schedule with consistent hours (40 hrs/week)
- 2-week paid training program
- Health/dental/vision insurance (Day 1 eligible)
- Paid time off and company holidays
- Performance-based bonuses and incentives
- Free parking and modern downtown workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (call time, resolution rate)
- Collaborate with team members to improve service efficiency
- Participate in ongoing training and skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (clear verbal/written English)
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Tampa location
- No call center experience required – training provided!