Job Description
Join Omaha's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers in Nebraska's thriving business hub. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including CSAT and first-contact resolution
- Identify process improvement opportunities to enhance service quality
- Participate in ongoing training to develop product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends