Job Description
Join our dynamic team at Global Solutions Inc. and launch your career in customer excellence! We're hosting an exclusive hiring event for motivated individuals passionate about delivering outstanding service. As a leader in outsourced customer support, we offer competitive compensation, comprehensive benefits, and clear growth pathways. Our Boston-based center provides a collaborative, tech-enabled environment where your voice matters.
Event Details:
Date: October 28, 2023
Time: 9:00 AM - 4:00 PM
Location: 1 Financial Center, Boston, MA
Bring your resume and photo ID for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM software
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Bilingual (Spanish) candidates strongly encouraged