Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting a exclusive hiring event in Houston to find exceptional talent ready to deliver world-class support. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience or transferable skills
- Exceptional verbal/written communication in English
- Proficiency with MS Office and CRM platforms (Salesforce training provided)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)