Job Description
Are you a people person looking for a stable career with immediate benefits? Austin Support Pro is hiring Customer Service Representatives in Austin, TX. We pride ourselves on our company culture and are looking for enthusiastic individuals to join our growing team.
As a representative, you will be the face of our company, ensuring our customers receive top-tier support. We offer paid training so no prior experience is necessary—just a willingness to learn and grow!
Why Apply?
- Weekly Paychecks: Get paid every Friday.
- Full Benefits: Medical, Dental, and Vision available.
- Paid Training: Start earning while you learn.
- Modern Environment: Work in a supportive, tech-forward office in Austin.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with patience and professionalism.
- Provide accurate information regarding products, services, and account status.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Log all interactions and update customer records in our CRM system.
- Collaborate with team leads and other departments to solve complex customer problems.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a positive attitude.