Job Description
Join Our Award-Winning Team in Jacksonville!
Global Connect Solutions is hosting an exclusive hiring event for motivated Customer Service Representatives. As a top-tier BPO partner, we offer career growth, comprehensive benefits, and a dynamic work environment. If you excel in communication and problem-solving, this is your opportunity to thrive!
Why Join Us?
• Competitive compensation with performance incentives
• Free medical/dental/vision insurance
• 401(k) with company match
• Paid training and career advancement paths
• Modern downtown Jacksonville office with stunning river views
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong computer proficiency (CRM software, MS Office)
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution skills
- Reliable transportation to downtown Jacksonville