Job Description
We are currently hosting a Hiring Event for dedicated Customer Service Representatives in New York City! Join a fast-paced team where your voice matters. We are looking for energetic individuals ready to start immediately.
What We Offer:
- Competitive hourly rate ($18 - $22/hr)
- Full-time employment with benefits package
- On-site training and professional development
- A supportive and inclusive work environment
Don't wait—apply today and secure your spot at our upcoming Hiring Event!
Responsibilities
- Manage inbound and outbound customer calls to resolve inquiries.
- Provide accurate information regarding products, services, and account details.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed and accurate records in the CRM system.
- Identify and escalate complex issues to team leads appropriately.
- Meet daily and weekly performance metrics and quality standards.
- Build rapport with customers to ensure satisfaction and retention.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed (35+ WPM).
- Ability to work flexible hours, including weekends and holidays.
- Must be authorized to work in the United States.