Job Description
Join Tampa Bay Solutions as a Customer Service Representative and become the voice of excellence for our clients! We're seeking passionate professionals to deliver exceptional remote support from the comfort of your Tampa-area home. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making meaningful connections with customers across the Sunshine State. Our award-winning culture prioritizes growth, recognition, and work-life balance for every team member.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master new products and processes
Qualifications
- 2+ years customer service experience in remote or contact center environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills with clear Tampa-area dialect
- High-speed home internet and quiet dedicated workspace
- Ability to work independently with minimal supervision
- Associate degree or equivalent professional certification
- Experience with Zendesk or similar ticketing systems
- Spanish bilingualism preferred (not required)