Job Description
Join our dynamic team at ConnectServe Solutions for an exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. This part-time opportunity offers competitive pay, flexible scheduling, and comprehensive training to launch your career in customer support.
Our New York-based team thrives on innovation and employee growth. As a CSR, you'll be the frontline ambassador for our brand, handling inquiries with professionalism and empathy. We value your potential over experience and provide all tools needed to succeed.
Don't miss this chance to join a forward-thinking company that invests in its people. Our hiring event features on-the-spot interviews, same-day offers, and exciting team-building activities. Apply now to secure your spot!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with support teams to resolve complex escalations
- Meet KPIs for call handling time and first-contact resolution
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (flexible schedule)
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Microsoft Office Suite