Job Description
Join Tampa Connect Solutions as a Customer Service Representative and become part of our award-winning team! We're hosting a dynamic hiring event to fill multiple call center positions dedicated to delivering exceptional service to our local Tampa community. This is your opportunity to launch a rewarding career in a supportive, growth-oriented environment with competitive compensation and comprehensive benefits.
At Tampa Connect Solutions, we pride ourselves on fostering a positive workplace culture where every voice matters. Our state-of-the-art facility in downtown Tampa offers modern amenities, flexible scheduling options, and clear career advancement paths. We invest in our people through continuous training programs and recognize outstanding performance with monthly incentives.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including evenings/weekends
- Clear criminal background check required
- Valid Florida ID or driver's license