Job Description
Join Our Team at the Seattle Hiring Event!
Apex Customer Solutions is looking for dynamic individuals to join our growing Chat Support team. We are hosting a special hiring event in Seattle, WA, and we are eager to find friendly voices ready to make a difference.
As a Chat Support Representative, you will be the first point of contact for our valued customers. We offer comprehensive training and mentorship, so no prior experience is necessary. If you have a passion for helping others and excellent communication skills, we want to hear from you!
Why Apply?
- Competitive hourly pay ($18 - $22/hr)
- Full benefits package (Health, Dental, Vision)
- Professional development and career growth opportunities
- Supportive and inclusive work culture
Responsibilities
- Respond to incoming customer inquiries via live chat with a focus on empathy and accuracy.
- Resolve customer issues, answer product-related questions, and provide solutions.
- Accurately document customer interactions and feedback in our CRM database.
- Maintain a positive and professional tone in all written communications.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Adhere to all company policies, service level agreements (SLAs), and quality standards.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing speed of at least 35-40 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written communication skills; ability to write clearly and concisely.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- A customer-first mindset with a desire to learn and improve.