Job Description
Join our exclusive hiring event for part-time call center positions! ConnectServe Solutions is seeking motivated individuals to deliver exceptional customer experiences across our New York and Illinois locations. This role offers flexible scheduling, competitive pay, and comprehensive training. Perfect for students, professionals seeking supplemental income, or career changers. Our call centers serve Fortune 500 clients with cutting-edge technology and supportive team environments. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong computer literacy
- Flexible availability including evenings/weekends
- Problem-solving mindset with conflict resolution abilities
- Basic knowledge of Microsoft Office Suite
- Authorized to work in the United States